24/7/365 Operations

Our Services

Predictable, flat-rate guest support and premium creative property services engineered to maximize your short-term rental performance.

24/7 Guest Communications

Centralized multi-channel guest relations covering Airbnb, Vrbo, Booking.com, SMS, and email.

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Check-in & Stay Support

Check-in troubleshooting, smart lock lockouts, guest house rules, and noise mediation.

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Maintenance & Dispatch

Rapid triage of property concerns and vendor coordination strictly within your safety limits.

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Full Documentation

Recorded phone calls and full digital trails of every guest and vendor interaction.

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Beyond the Core Guest Desk

Optional Add-Ons

Separate from the core 24/7 Guest Desk. Available by inquiry — local creative services within the Bay Area, Napa, and Sacramento footprint; remote services anywhere.

Dedicated Virtual Assistant

A dedicated remote assistant for your back-office: calendar and pricing updates, listing edits, owner reporting, and vendor follow-ups.

By inquiry

Independent Bookings Website

Custom-branded direct booking websites integrated with your calendar to secure commission-free bookings.

By inquiry

Professional Turnover Cleaning

Detailed turnover cleaning, linen styling, supply checks, and check-out logs between guest stays.

Local · by inquiry

Professional Photography

High-resolution listing photography that shows your property at its best.

Local · by inquiry

Interior Setup & Styling

Spatial design planning, theme curation, and furniture staging for a photogenic space.

Local · by inquiry

AI Inventory Alert & Restock Routing

Automatically flags guest- or vendor-reported supply issues and routes the alert to your designated party per property.

Coming soon

The Onboarding Process

We cover onboarding thoroughly so we never have to guess or call you at 2 AM for basic information.

Vendor Setup

We verify & organize your key local service contacts into a clear protocol.

Approval Rules

Setting spend caps and guidelines so our team never freelances with your cash.

Knowledge Base

Mapping WiFi codes, parking guides, house rules, and quirks into a fast-lookup tool.

Routing & Systems

Integrating with your OTA inbox and mapping emergency notifications.

Stabilization

Go-live testing and monitoring of the first stays to iron out edge cases.

What We Do Not Do (Operational Boundaries)

No Handyman General Contracting

We do not provide certified electrical, plumbing, or major structural field labor directly. We dispatch specialized licensed local trades.

No Guest OTA Sourcing

We do not manage channel advertising campaigns, paid guest generation algorithms, or active guest acquisition pipelines directly.

No Financial/Trust Accounts

We do not handle direct payments to your vendors, trust accounting, or act as the legal local manager of record.

No Inventory or Restocking

Inventory and restocking are not RHG's responsibility. We don't track stock, purchase supplies, fund purchases, or guarantee restocking. If a guest or vendor reports a supply issue mid-stay, we flag it and route the alert to the party you designate per property (your cleaner, restocking vendor, or PM). You and your vendors own stock, purchasing, and replacement — vendors bill you directly. We coordinate; we never source, replace, or pay for inventory.

Ready to Fill the Gap?

Take the stress out of your guest management. Get predictable pricing, 24/7 coverage, and keep your trusted local crew.