Service Overview
Transparent operations logs to protect your business. We record and archive phone calls, document photos of reported issues, track timelines, and provide detailed interaction audits.
Short-term rentals operate in an environment of reviews and platforms where proof is everything. We maintain comprehensive digital trails for every single guest phone call, text message, and vendor interaction, saving you from guessing and protecting you from unfair refund disputes.
Core Service Components
Recorded Phone Archives
Every call with your guests or vendor roster is recorded, time-stamped, and safely archived for quality control and auditing.
Detailed Intake Mapping
We collect and log photos, videos, and guest descriptions of property concerns or damages, creating structured case logs.
Handoff Timelines
Clear logs documenting exactly when a guest contacted us, when your vendor was notified, when they arrived, and when the issue was resolved.
Dispute & Review Shield
We supply you with absolute factual evidence and recorded calls in the event of an Online Travel Agency (OTA) refund dispute, credit card chargeback, or guest review appeal.
What's Included
- All phone calls are recorded and archived for quality control.
- Comprehensive intake details collected from guests (logs, photos, videos).
- Detailed, clear digital logs of actions taken and vendor communication.
- Detailed paper trail to eliminate guesswork and assist with reviews or disputes.
Optional Add-Ons
Separate from the core 24/7 Guest Desk. Available by inquiry — local creative services within the Bay Area, Napa, and Sacramento footprint; remote services anywhere.
Dedicated Virtual Assistant
A dedicated remote assistant for your back-office: calendar and pricing updates, listing edits, owner reporting, and vendor follow-ups.
Independent Bookings Website
Custom-branded direct booking websites integrated with your calendar to secure commission-free bookings.
Professional Turnover Cleaning
Detailed turnover cleaning, linen styling, supply checks, and check-out logs between guest stays.
Professional Photography
High-resolution listing photography that shows your property at its best.
Interior Setup & Styling
Spatial design planning, theme curation, and furniture staging for a photogenic space.
AI Inventory Alert & Restock Routing
Automatically flags guest- or vendor-reported supply issues and routes the alert to your designated party per property.
