Service Overview
Protecting your asset and peace of mind. We triage incoming guest maintenance reports, determine urgency, troubleshoot simple fixes, and coordinate vendor dispatches strictly within your pre-approved safety limits.
Property maintenance can quickly erode your profits if not managed carefully. We act as your digital triage team, separating user errors from physical emergencies (like a major flood). When a physical repair is needed, we coordinate directly with your trusted local trades.
Core Service Components
Emergency Triage
We immediately evaluate guest claims (e.g. toilet clogs, minor leaks vs full floods) to prevent high-cost emergency dispatches for simple fixes.
Roster Management & Coordination
We host and manage your list of preferred local plumbers, electricians, handymen, and HVAC professionals, coordinating the right vendor from your roster quickly.
Guest & Vendor Coordination
We schedule maintenance windows with the guests, secure access codes, monitor progress, and notify you if estimated repairs exceed your spend caps.
Safety Spend Caps
Complete compliance with your custom Safety Approval Gates. We resolve minor trades issues up to your limits and escalate large projects for your sign-off.
What's Included
- Urgency assessment (minor leak vs full flood, HVAC resets, lockouts).
- Contacting and dispatching correct local vendors and backups from your list.
- Coordinating guest access, timing, and providing continuous status updates.
- Prompt notification when approval is required (strictly respecting your limits).
