Service Overview
Protecting your asset and peace of mind. We triage incoming guest maintenance reports, determine urgency, troubleshoot simple fixes, and coordinate vendor dispatches strictly within your pre-approved safety limits.
Property maintenance can quickly erode your profits if not managed carefully. We act as your digital triage team, separating user errors from physical emergencies (like a major flood). When a physical repair is needed, we coordinate directly with your trusted local trades.
Core Service Components
Emergency Triage
We immediately evaluate guest claims (e.g. toilet clogs, minor leaks vs full floods) to prevent high-cost emergency dispatches for simple fixes.
Roster Management & Coordination
We host and manage your list of preferred local plumbers, electricians, handymen, and heating, ventilation, and air conditioning (HVAC) professionals, coordinating the right vendor from your roster quickly.
Guest & Vendor Coordination
We schedule maintenance windows with the guests, secure access codes, monitor progress, and notify you if estimated repairs exceed your spend caps.
Safety Spend Caps
Complete compliance with your custom Safety Approval Gates. We resolve minor trades issues up to your limits and escalate large projects for your sign-off.
What's Included
- Urgency assessment (minor leak vs full flood, HVAC resets, lockouts).
- Contacting and dispatching correct local vendors and backups from your list.
- Coordinating guest access, timing, and providing continuous status updates.
- Prompt notification when approval is required (strictly respecting your limits).
Optional Add-Ons
Separate from the core 24/7 Guest Desk. Available by inquiry — local creative services within the Bay Area, Napa, and Sacramento footprint; remote services anywhere.
Dedicated Virtual Assistant
A dedicated remote assistant for your back-office: calendar and pricing updates, listing edits, owner reporting, and vendor follow-ups.
Independent Bookings Website
Custom-branded direct booking websites integrated with your calendar to secure commission-free bookings.
Professional Turnover Cleaning
Detailed turnover cleaning, linen styling, supply checks, and check-out logs between guest stays.
Professional Photography
High-resolution listing photography that shows your property at its best.
Interior Setup & Styling
Spatial design planning, theme curation, and furniture staging for a photogenic space.
AI Inventory Alert & Restock Routing
Automatically flags guest- or vendor-reported supply issues and routes the alert to your designated party per property.
