Guest Desk Operations
Our core frontline services keep your calendar full, your guests happy, and your operations running smoothly.
For Owners on Remote Platforms
Using platforms like Evolve or Awning
The Gap: You are fully covered on the "digital side" (marketing, pricing, booking channels), but you are left completely on your own to manage midnight guest calls, locks resetting, or emergency water leaks.
Our Solution: You get a professional 24/7 guest hotline and automated dispatch desk. We act as the operations hub, coordinating with your local cleaner and vendor roster for a predictable flat monthly rate.
For Independent Property Managers
Scaling a local portfolio
The Gap: You have strong vendor relations and great local cleaners, but you and your core team are chained to your phones 24/7/365. You are losing sleep, risking burnout, and unable to focus on scaling listings.
Our Solution: We cover frontline guest support and triage, and coordinate dispatch from your local vendor roster. We absorb the high-stress, high-frequency 2 AM calls so your team can focus on growth and major decisions — while you keep control of money, vendors, and big calls.
Meet Your
Strategic Partner
You don’t need to hand over your business to get guest communication handled well. RHG Guest Desk is your 24/7 guest-experience layer — calm, consistent, and hospitality-trained — while you keep control of pricing, vendors, and the big decisions.
We run the inbox and the guest line, triage with documented SOPs, and coordinate your local vendor roster when something needs hands on-site. Coverage and consistency, not a takeover.
"We’re here to protect your reviews and your sleep — covering the hours and the chaos so you can focus on the decisions that are yours to make."
Cristopher Roth
What Our Guests & Clients Say
5.0 stars across Airbnb, Booking, and beyond.